Customer Support Intern
Ad: Ecem Zeynep
Firma Adı: Kunduz
Pozisyon Adı: Customer Support Intern
Pozisyon Tipi: Yarı Zamanlı
Alınacak Kişi Sayısı:
İş Alanları: Eğitim
Adayın Çalışacağı Şehir: İstanbul(Avr.)
İş Tanımı ve Genel Nitelikler: Who are we?
Kunduz is a global ed-tech startup aiming to make educational resources more accessible for everyone and democratize learning.
Kunduz's flagship Q&A product is a mobile platform that helps students get their questions answered through its tutor network. So far, 50,000 professional tutors answered 100 Million questions from millions of students through Kunduz across the glob.
Kunduz was founded and scaled by a group of friends from Bogazici University, Istanbul. It has teams in Turkey, United States, and India. Kunduz has been funded by renowned Silicon Valley investors such as Y Combinator, Social Capital, First Round Capital, prominent ed-tech angels, and family offices across the world.
You can learn more about us: https://kunduz.com/tr_tr/hakkimizda/
We are looking for a driven & self-motivated individual who is passionate about having a direct meaningful impact on Students aspiring to top various competitive exams and realize their dreams. This role offers you an opportunity to work with our Country Co-founder in an early-stage, fast-paced environment. This role will work on various aspects of our business, enabling you to develop key skills needed to manage a business. We envision this role to have an accelerated career path.
A typical day at Kunduz for this role might include,
• Take ownership of customer issues across all channels.
• Troubleshoot problems and see them through to resolution.
• Collect prompt and accurate feedback from customers
• Document knowledge in the form of solution articles / FAQs
If you are all about high-growth products, real-world problems, and an ambitious vision, apply today!