IT Operations Trainee

Ad: Melisa

Soyad: Balkan



Şehir: İstanbul(Avr.)

Firma Adı: KPMG Türkiye

Pozisyon Adı: IT Operations Trainee

Pozisyon Tipi: Stajyer

Alınacak Kişi Sayısı: 1

İş Alanları:

Adayın Çalışacağı Şehir: İstanbul(Avr.)

İş Tanımı ve Genel Nitelikler: Job Description
• Provide technical support
• Respond to tickets
• Respond to client system outages
• Coordinate on-site visits as needed for system troubleshooting and new system setup
• Update documentation when needed
• Respond to users email within established time frames

Areas of Focus
• Collaborate with all IT function teams to ensure maximum effectiveness when troubleshooting
• Ensure that standard procedures are followed for troubleshooting and triage of all client technical issues
• Provide regular status updates to IT Manager and team members
• Communicate effectively within IT organization and with clients in both verbal and written communications

Required Experience
• The position requires extensive experience working with:
• Windows 10 installation, support, and troubleshooting
• Windows Server installation, support, and administration
• Windows Active Directory Administration
• Office 365 Exchange Online Administration
• Microsoft Exchange Server 2013/2016 Administration
• ServiceDesk Administration

• Strong analytical skills and troubleshooting abilities
• Excellent interpersonal and communications skills (both written and verbal)
• Strong ability to analyze systems in various IT disciplines
• Ability to design and deploy sustainable and scalable technology solutions
• Proficiency in managing time, scheduling projects, and meeting deadlines
• Students in 4th year or awaiting graduation in engineering (Computer, Communication, Electronics, etc.), MIS, etc. departments of universities
• Able to work at least 4 -5 days a week