ICT Assistant, UN Technology Bank

Ad/Name: UNV

Soyad/Family Name: ROECIS

Telefon/Phone Number:

Eposta/E-mail: no-reply@unv.org

Firma Adı/Company Name: UNV ROECIS

Şehir/City: Kocaeli

Firma Adı/Company Name: United Nations Volunteers (UNV)

Pozisyon Adı/Position Name: ICT Assistant, UN Technology Bank

Pozisyon Tipi/Position Type: Sürekli/Tam Zamanlı

Alınacak Kişi Sayısı/Number of Employee to be Recruited: 1

İş Alanları/Fields: Bilgi İşlem / Computing
Genel Başvuru / General Application
Operasyon / Operation
Diğer / Other

Adayın Çalışacağı Şehir / City:

İş Tanımı ve Genel Nitelikler /Job Description and General Qualifications: To create a profile in UNV Global Talent Pool, review the details, and apply for the open call: https://app.unv.org/opportunities/1752189560794368

This National UN Volunteer assignment is a local post for Nationals of Turkiye who are 27+ years old with minimum 3 years of professional experience.

Task description: Within delegated authority, the ICT Assistant will be responsible for the following duties:

Desktop Administration and Configuration
•Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
•Performs software distribution updates, scripting, testing and support and research into new versions of centrally supported software and performs beta testing, production rollout and postproduction support.
•Performs 1st and 2nd level desktop troubleshooting in conjunction with the Help Desk and provides technical advice to clients when necessary.
•Prepares, maintains, and updates files (electronic and paper) and internal databases, reports and performs other related duties as required.

Server Operations and Administration
• Installs, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Lotus Notes, Database systems, Internet Web software, firewall, Domain Controller, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Performs administration, operation, technical support, and monitoring of server systems.
• Undertakes troubleshooting of server systems. If the problem persists, escalates to a higher level in accordance with procedures.
• Assists in identifying the need for new systems.
• Collects various statistics on the performance and reliability of server systems and produces pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration, implements backups of servers following standard backup procedures.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.

Service Installation and Support
• Attempts to resolve as many problems calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
• Escalates problems/tasks to the appropriate parties in accordance with established procedure, detects problem patterns and recommends solutions.
• Keeps abreast of developments in technology both in the UN and in the industry in general.

Procurement and Logistics of IT Equipment
• Receive, unpacks, and inspects all incoming assets, enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
• Obeys and enforces all security procedures.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs more complex hardware and software configuration tasks such as creating standard images.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
• Prepares and releases equipment for service requests.
• Monitors inventory levels and initiates procurement when low thresholds are reached.
• Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.

Service Coordination
• Receives and logs service requests.
• Liaises with other areas of Office of Information and Communications Technology (OICT) to facilitate completion of service requests.
• Provides advice to clients regarding OICT standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction and escalated problems and monitor to resolution.

Other
•Performs other duties as required.

Summary of Entitlement: •Current Monthly Living Allowance (MLA) is USD 1223 (paid in TRY based on the monthly UNORE rate) •Private insurance: Health, dental, life and dismemberment (100%) coverage by CIGNA (As per UN’s diplomatic mission status, UN personnel are not included in National Security Institution’s (SGK) system but it can be initiated on private basis.) •Entry allowance: USD 400 •Exit allowance: USD 102 per month and upon the satisfactory completion of assignment •Annual leave: 2.5 days accrued per calendar month. Uncertified sick leave: 7 days for 12 months and 4 days for shorter assignments •Free access to different learning platforms and UN & UNV network.
The UN Volunteer will be responsible for arranging his/her own housing and other living essentials.

The office for this assignment is located at TUBITAK Gebze Campus (Teknoloji Serbest Bölgesi).

Remarks:
It is essential to keep in mind that registration in the UNV Global Talent Pool does not guarantee a volunteer assignment. The selection process for volunteer assignments is highly competitive. Our United Nations System partners creating requests for volunteers based on specific needs and requirements. These volunteer assignments receive enormous interest, and it is simply not possible for all qualified and experienced candidates registered in our talent pool to become UN Volunteers. Here are some points to consider: To avoid the disappointment of applying and not getting contacted, always carefully read the Description of Assignment (DoA) before you apply to determine if you are fully eligible and if your profile fully matches the assignment requirements. Keep your UNV profile always updated and complete. It's important to note that UNV assignments are volunteer assignments, not employment.