Visa Operation Officer

Ad/Name: VFS Global

Soyad/Family Name: İnsan Kaynakları

Eposta/E-mail: begumg@vfsglobal.com

Firma Adı/Company Name: VFS Global

Pozisyon Adı/Position Name: Visa Operation Officer

Pozisyon Tipi/Position Type: Sürekli/Tam Zamanlı

Alınacak Kişi Sayısı/Number of Employee to be Recruited: 10

İş Alanları/Fields: Operasyon / Operation

Adayın Çalışacağı Şehir / City: Ankara
İstanbul(Avr.)

İş Tanımı ve Genel Nitelikler /Job Description and General Qualifications: As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation, including Generative AI, to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 67 governments. Operating 3388 Application Centres in 151 countries, VFS Global has efficiently processed more than 282 million applications since 2001 and over 132.56 million biometric enrolments since 2007.

*This position requires advanced level of English.

Job Description
· Document scrutiny and collection of applications for visa processing.
· Handle customer/applicant queries personally or via email, telephone.
· Handle cash and bank related transactions if assigned and ensure 100% accuracy.
· Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
· Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
· Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
· Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
· Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
· Ensure that the entire process is completed within the mandated Turn Around Time.
· Assist Deputy Manager/Operations Manager in execution of WB Project.
· Ensure judicious use of natural resources.
· Adhere to the environment health and safety policy/objectives and guidelines of the organization.